Service Coordinator/ Service Manager (m/f/d)

As the market leader in machines for dough production of bakery and pastry products, we are focused on international growth.
 
Our systems are designed, built and delivered upon specific customer requirements.
With the positioning of our kneading machines we are operating in a highly attractive market segment based on increasing consumer demand in international markets.
 
For our location in Czech Republic (Krásná Lípa) are we are searching for:

Service Coordinator/ Service Manager (m/f/d)

Responsibilities: 

• Efficient operational planning of customer service technicians for commissioning, maintenances and repairs.
• Planning resources in customer deployment via the internal interfaces (e.g. Manufacturing staff, programmers)
• Use preparation and follow-up (supply of parts, aids procurement, travel details, offers)
• Agreement on deadline and deadline tracking (with customers and service partners)
• Checking the work reports and installation certificates (times, warranty claims, plausibility)
• Technical supervisor of the service technicians (assignment planning, vacation planning, coordination of flextime accounts)
• Installation, repair and maintenance is part of the task, especially in the start-up phase

Requirements: 

• Technician training or equivalent
• Several years of experience in (mechanical engineering) customer service
• Experience as a technical coordinator and/or in field service is an advantage
• Good communication: German or English and local language
• Software: ProAlpha, Innosoft, MS Office
• Technical product knowledge
• Negotiating skills
• Confident in dealing with customers and employees
• Flexible and resilient
• Structured and targeted way of working
• Hands-on Mentalität
• Strong willingness to grow with the tasks

We offer you: 

• An attractive position in a stable, value-oriented environment with supportive colleagues.
• You report directly to the Head of After Sales Service and you will have great freedom in realizing your goals.
• Your package will be attractive and your perspective is to grow with the expansion of the company.

Become a part of us!

We are looking forward to receive your application:
 
Jiri Konvalinka - bewerbung@diosna.de – www.diosna.de